Terms and Conditions


The following Terms and Conditions apply to all transactions on the Woodsetton web site, please scroll through this screen, read them carefully and print a copy for future reference.


Placing your order

Once we have received your order you will be sent a confirmation email confirming your order details along with a reference number beginning WDW. Please use this reference number in all future correspondence.


The design of gifts and various associated products do vary and any photographs depicting such items are shown only as typical examples of what will be received.


Payment will not be deducted from your account until your order is due for despatch.


It is recommended orders are placed at least 14 days prior to the date you require the letter to arrive and customers are requested to consider local restrictions on postal services due to strikes, seasonal holidays and other unavoidable events that could cause delay to your gift.



All prices are in pound sterling (£) and inclusive of V.A.T.. We reserve the right to change any advertised price before you place an order. However you will be notified of any changes in prices prior to any funds being debited from your account. Goods are charged in pounds sterling and will be converted to the currency of your country by your bank or credit card merchant.



Woodsetton gifts are sent first class via Royal Mail within the United Kingdom and Ireland and first class airmail outside the UK. For an additional charge your gift can be sent by Royal Mail Signed For service within the UK, and international recorded delivery (outside UK). See below for charges.


Every attempt is made to ensure your gift is received on or before the required date of celebration, however Woodsetton cannot be held responsible for delays incurred by postal services or matters beyond their or our control i.e. Strikes, acts of God, civil commotion or the recipient being unable to take delivery of the goods.


In the unusual event of your order being lost, misplaced, delayed or damaged please keep all packaging (where appropriate) and contact Woodsetton immediately, where every assistance will be given to recover your goods or if necessary claim compensation.


Postage and Packaging Charges


United Kingdom

Royal Mail First Class : £4.95 flat rate for any number of items.

Royal Mail Signed For : £7.25 (Signature required) Conditions apply - contact us for further details.


International Airmail

Please contact us for pricing to your country.  Additional charges will be made should International Recorded Delivery be requested.

Postage charges do vary from time to time and we reserve the right to change any advertised price when applicable.


Payment on-line

Your custom is important to us and we have done our utmost to ensure the details entrusted to us are protected. If your order is sent via our secure PayPal account, you can choose to pay with your own PayPal account or if you do not have one, with a credit or debit card.  PayPal is responsible for processing the payments directly, and they do not share your financial information with us. If you order using the enquiry form, we will contact you for card details separately.


We will take all reasonable care, in so far as it is possible to do so, to keep your details and payment secure, but in the absence of negligence on our part, we can not be held liable for any loss you may suffer if a third party procures unauthorised access to data you provide, when accessing or ordering from Woodsetton.


We accept payment from all major credit and debit cards, Visa, MasterCard, American Express, Delta or Switch. Your credit/debit card will only be charged for the goods agreed in your order, along with relevant postal charges and at the time when they are ready for despatch. This is in line with our security requirements from our Card Merchant.  Should you have any questions about our system please contact us and we will be happy to discuss any concerns you may have.


Alternative Payment Methods

Payment can also be made by cheque or postal order made payable to Woodsetton Designworks Ltd and sent to: Woodsetton DesignWorks Limited, 159 Tipton Road, Woodsetton, Dudley, West Midlands, DY3 1AA, England. Alternatively you can call on +44 (0) 1902 883 429.


Please see our Contact Us page for additional information on these methods of payment.



The only information that we obtain about customers and the recipient of the letter is collected at the time of ordering and through the subsequent ordering process or via email enquiries (see placing your order). This information is collected direct through the Woodsetton website or via subsequent email from Woodsetton and not via a third party and any information given at this, or any other time, will remain confidential.


The information we obtain about the recipient of the gift is used purely for the order in question. Woodsetton will not contact them independently for any reason, unless specifically requested by the customer, or the recipient themselves.


We will not and do not supply any of our customer details to third parties for marketing purposes.


For further information about our Privacy Policy you can contact Woodsetton via the link enquiries@woodsetton.co.uk


Cancellation & Returns


Faulty Goods

Woodsetton have a no quibble returns policy on faulty or substandard goods and it is asked that should the goods be proved to be faulty in any way that in the first instance contact be made with Woodsetton via email or telephone (see contact us page). You will be requested to return the item in question, with packaging, where you will be given the option of a full refund or a replacement article.


Damaged Goods

All goods leaving Woodsetton are subjected to quality control checks prior to despatch, however, should an item be damaged on arrival it is requested in the first instance contact is made with Woodsetton via telephone or email (see contact us page). Although liability cannot be accepted for goods damaged during transit, as a goodwill gesture we will offer to replace your goods, however, to assist us in claiming insurance it is requested all packaging, along with the damaged item in question, is retained until collection is arranged by Woodsetton. We thank you for your cooperation in this matter.



Cancellation of your order can be made at any time up to the time of despatch at no charge. This can be done by contacting Woodsetton direct. (see contact us page). Should you decide to cancel your order after despatch it must be done within 7 working days, starting the "day after receipt" of the unwanted order. The items in question must be returned, unopened and in its original packaging, to Woodsetton. The cost of returning the item will be at the customers expense. Collection by courier can be arranged, again at the customer's expense.


Refunds will be provided within 30 days of cancellation minus the postage charge.


Statutory Rights

Any information held in the terms and conditions does not affect your statutory rights as a consumer.




Any contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in accordance with the laws of England, and you and Woodsetton irrevocably submit to the non-exclusive jurisdiction of the English Court.

As a statement these Terms and Conditions do not affect your statutory rights.


By submitting your order to Woodsetton you acknowledge that you have read, understood and will abide by these Terms and Conditions.




We are a British Company and wherever possible our products are manufactured using materials from the UK. We have ensured the products we have chosen are of the highest quality and therefore offer a guarantee to replace or refund the cost of any goods that are faulty or prove not to come up to our high standards.


Contact Details


We can be contacted by telephone, email or post on the below details:


Woodsetton Designworks Ltd

159 Tipton Road,



West Midlands,

DY3 1AA,

United Kingdom


Tel: +44 (0) 1902 883 429

Email: enquiries@woodsetton.co.uk